Returns & Exchanges

At Smoothie London, we want you to love your fashion finds; however, if you are not completely satisfied, we offer a 30-day return policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all labels and hygiene seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.